Privacy Policy

This statement describes our privacy policy. We will not sell, share, rent or otherwise disclose your information to others in ways different to how they are disclosed in this statement.

What information is collected and how is it used?

Email Address

When you first register with us, we ask for your email address. Your email address is used to communicate important information about your account, such as payments due or to reset your password. In addition, if you have chosen to remain part of our mailing list, we send you our newsletter, and/or offers and promotions from ourselves or our carefully selected partners about products or services that are relevant to you. At the end of our newsletters or offers, we always provide you with the opportunity to remove yourself from our mailing list.

If you choose to become a member of one our customers' sites, you are agreeing to disclose your email address to that Basespace customer, referred to from now on as a site operator. Through Basespace, a site operator can choose to mail individual members, groups of members or the entire membership of the site. When you join a site operator’s site and submit your email address, it is entirely at your own responsibility and Basespace is in no way liable for the disclosure of this information. Please review the site operator’s privacy policy to see how they will treat your private details.

If you are logged in to any site, and choose to post information, your posting will by default also include your email address. You are able to remove or edit this address before you submit your posting. In addition, you may choose to be notified by our system of replies or updates in which case your email address will again be used.

If you have a site built with us, you provide a site email address that is published on your site as a way of contacting the site owner.

Personal Information, Browser Details and Login Times

Should you choose to have a site built with Basespace, we or our partners may ask you some additional personal questions required for delivery of the website and payment purposes. We also collect data about your browser, login times and IP addresses when you visit any Basespace sites, as part of our traffic statistics service. This information is only used in aggregated form - no user is individually identifiable from the data we disclose. It is used by us to understand our customers better and to ensure we focus our development on satisfying the needs of our users.

Information Within Sites

In having your site built with Basespace, you may include personal identifiable information in your site. This is entirely at your own responsibility and Basespace is in no way liable for the disclosure of this information. Basespace reserves the right to promote from time to time sites built with Basespace. However, in these cases we will make reasonable efforts to obtain the consent from the site operator in advance.

Credit/Debit Card Details, Billing Address and Payment History

Cheques and BACS orders are handled via our bank, HSBC PLC, Cambridge Branch, Cambridgeshire, UK. When you pay you are asked for your billing details and address. Billing information is kept safe and may be used to assist with customer service enquiries. Under no circumstances are these details disclosed to any third parties.

Customer Service Correspondence

We offer an email support service to our customers and partners. You will be sending a query from an email address that we will use to correspond with you to resolve your case. This information and any correspondence between you and our customer service team are kept entirely confidential and are not disclosed to any third parties.

Police Investigation

Any of the information collected by us may be disclosed to the authorities as part of any investigations into any illegal activities that may take place on the Basespace service, as governed by UK law.

What About Cookies?

Cookies are small pieces of information that are stored by your browser on your computer. Only the information that you provide, or the choices you make while visiting a Web site, can be stored in a cookie. Allowing a Web site to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it. Our cookies do not contain any personally identifying information, but they do allow us to remember your login details and therefore offer you a personalized service without you having to log in on every visit. If you prefer not to use cookies, you can choose not to have your login details remembered on logging in or you can disable the feature in your browser.

Your Consent

By registering with Basespace and using our services, you consent to the collection and use of this information by us in the ways detailed above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. If you have any specific questions about our privacy policy, please contact us.